Tieddr Space help center
Find your way back to the flow.
Clear answers for the things you keep in Space: saved pages, notes, clipboard, and plans for the day. Search the help library or tell us what’s getting in your way.
Help library
Answers for your day-to-day.
Find a quick fix or learn what to include when something needs a closer look.
Browse common questions
AccountI can’t sign inGet back into the right Tieddr Account.
Use the same Tieddr Account you use in Space. If the sign-in page opens but does not return you to the app, allow cookies and pop-ups for the sign-in flow, then close the incomplete tab and try again. Never share your password or one-time sign-in code with support.
Saved itemsI can’t find something I savedCheck the account and location where the item was saved.
Confirm you are signed into the same account you were using when you saved it. Check your saved items and folders, then refresh Space once your connection is available. If it is still missing, open a ticket with the item title or page address and when you saved it; leave private page contents out.
NotesNotes or sharing aren’t workingCheck the note and sharing access.
Make sure you have opened the correct note and account. For a shared note, ask the owner to confirm that they shared it with the email on your Tieddr Account. If the problem continues, include the note title, the action you took, and what happened. Do not include private note text unless it is essential.
ClipboardHow long do clipboard items stay?Clipboard items expire automatically over time.
Tieddr Space is designed to let clipboard items age out automatically: recent items move to an older tier and are eventually deleted. Clipboard content can be sensitive, so avoid copying passwords or private information and never paste clipboard contents into a support ticket.
Tasks & calendarA task or reminder is missingCheck the date, completion state, and account.
Check that the task belongs to the account you are viewing, that it is not marked complete, and that its due date or reminder is set as expected. When reporting a problem, share the task title and date, but omit private calendar details that are not needed.
Plans & billingI have a plan or payment questionTell us which account and payment you mean.
Open a ticket with the email on your Tieddr Account and the payment date or reference, if you have it. Never send a full card number, security code, password, or payment authentication code.
Browser extensionInstall or troubleshoot the browser extensionLoad the downloaded folder in your browser’s extensions page.
Download and extract the extension ZIP. On your browser’s Extensions page, turn on Developer mode, choose Load unpacked, and select the extracted folder. If sign-in does not finish, reload the extension from that page and try again. Browser-internal pages and browser store pages may block extensions from reading their address.
Contact supportWhat should I include in a ticket?A few details help us understand the issue sooner.
Choose the closest topic, describe what you expected and what happened, and include the device or browser if it matters. Add an account email only if it is relevant. Do not send passwords, sign-in codes, full payment details, or private clipboard content.
Looking for the browser extension?
Find install steps and the extension download here.
Still need help?
Tell us what’s going on.
Your request goes into our support queue. We’ll use your email to follow up, and you’ll see a ticket reference as soon as it’s submitted.